Terms of service

Effective Date: 23/3/2026
Last Updated: 23/3/2026

Welcome to Rihaa. These Terms of Service ("Terms") govern your access to and use of our website, products, and services made available through www.rihaa.in (the "Site"). By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services.

These Terms apply to all users of the Site, including but not limited to browsers, customers, vendors, and merchants.

1. Overview

Rihaa is operated by Rihaa (referred to as “we,” “us,” or “our” throughout the Terms). The website is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services to you.

2. Eligibility

To use this Site, you must be at least the age of majority in your jurisdiction (18+ in most cases) or have the consent of a legal guardian. By agreeing to these Terms, you represent that you meet this requirement.

3. Online Store Terms

By purchasing from Rihaa, you agree that:

All information you provide is accurate and current.
You are authorized to use the payment method provided.
Orders are subject to availability and our acceptance.
We reserve the right to refuse any order you place with us.

4. Products & Services

All products displayed on the Site are subject to availability. We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction.

Product descriptions, images, and pricing are subject to change without notice. We make every effort to display product colors and details as accurately as possible, but we cannot guarantee your screen will accurately represent them.

5. Pricing & Payment

Prices for our products are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without notice.

Payment is processed securely via Shopify's integrated payment gateway and third-party providers. By submitting your payment information, you authorize us to charge the amount due for your order.

6. Shipping & Delivery

Orders are processed and shipped within the timeframes mentioned on the product or checkout page. Delivery times may vary based on your location and shipping method.

We are not responsible for delays caused by shipping carriers, customs clearance, or force majeure events.

7. Exchange Policy

We do not accept returns or offer refunds. However, we provide exchanges in case of defective or damaged items, as outlined in our Return & Exchange Policy (link to your policy page).

8. Intellectual Property

All content on this Site — including images, product designs, logos, graphics, and text is the property of Rihaa and is protected by applicable copyright and intellectual property laws.

You may not use, reproduce, modify, distribute, or exploit any of our content without our express written permission.

9. User Comments, Reviews, and Submissions

If you submit any content (reviews, comments, messages, or creative suggestions), you grant us the right to use, edit, publish, and distribute it in any medium. We are under no obligation to maintain comments in confidence, to pay compensation, or to respond.

You agree not to post content that is unlawful, abusive, defamatory, or violates any third-party rights.

10. Prohibited Uses

You may not use our Site or Services for:

Any unlawful or fraudulent purpose
Violating any laws or regulations
Infringing upon our or others’ intellectual property rights
Spamming, phishing, or spreading malware
Attempting to interfere with the functionality of the Site or Shopify's systems

11. Disclaimer of Warranties

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

All products and services provided through the Site are “as is” and “as available,” without any warranty or condition, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

12. Limitation of Liability

To the fullest extent permitted by law, Rihaa shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our Site or purchase of products.

13. Indemnification

You agree to indemnify and hold Rihaa, its partners, affiliates, and employees harmless from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms or violation of any law or third-party rights.

14. Termination

We may terminate or suspend access to our Site or Services at any time, without prior notice or liability, for any reason, including if you violate these Terms.

15. Governing Law

These Terms and any disputes arising under them shall be governed by and interpreted in accordance with the laws of India, with exclusive jurisdiction in the courts of Hyderabad, India.

16. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of or access to the Site following the posting of changes constitutes acceptance of those changes.